Digital transformation is an oft-used phrase in industry circles. In general, the term is used to describe how organizations can harness the latest digital technologies to improve their business. But in the context of communications service providers (CSPs), what does that really mean? According to the TM Forum, digital transformation means evolving beyond basic connectivity and becoming a digital service enabler that capitalizes on the applications of technology. And ultimately, that business model shift will be rewarded with higher market capitalization.