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Blue Planet Support

Expert guidance and support at your fingertips

Blue Planet® provides comprehensive technical support on all products and solutions, offered through annual subscriptions:

Smart SupportSolution Support
  • Access to software library including latest updates and new, innovative product features
  • Blue Planet expertise to assist with product use, configuration, and troubleshooting issues
  • Extended warranty beyond standard 30 days
  • Add-on to Smart Support
  • Extensive support for all tailored configurations

Customers can also take advantage of the Blue Planet Community, which is dedicated to helping you enrich your Blue Planet experience no matter where you are in your journey in network transformation. Here, you can ask and answer questions and find answers to commonly asked questions about Blue Planet and our solutions. As a developer you can also connect, contribute, collaborate, and share your technical knowledge with other Blue Planet users and experts. Blue Planet Community is an essential part of the broader Ciena Community where you can access a variety of resources and tools related to both Ciena and Blue Planet.

Contact Blue Planet Support

Global numbers by country

North America

CountryCarrier Prefix code to dial Toll Free number to dial
Canada All +1 800-243-6224
United States All +1 800-243-6224
United States (CGSI Government Customers Only) All +1 855-916-0006


CountryCarrier Prefix code to dial Toll Free number to dial
Argentina All 00 800-2436-2247
Brazil Embratel 0021 0 800 942 3034
N/A 1230 020 0845
01 8007550145
N/A 018000621328
Panama C&W 00 008000442510
N/A 0800 77 454


CountryCarrier Prefix code to dial Toll Free number to dial
Austria Austria PTV 00 800-2436-2247

Belgium Belgacom 00 800-2436-2247
Czech Republic Cesky Telecom 00 800-2436-2247
France France Telecom 00 800-2436-2247
Germany Deutsche Telkom 00 800-2436-2247
Ireland Eircom 00 800-2436-2247
Italy Telecom Italia 00 800-2436-2247
Netherlands KPN Telecom 00 800-2436-2247
Poland Polish Telecom 00 800-2436-2247
Spain Telefonica 00 800-2436-2247
Sweden Telia Sonera 00 800-2436-2247
Switzerland Swiss Telecom 00 800-2436-2247
Slovenia Slovenia Telecom 00 0800 77 454
United Kingdom BT 00 800-2436-2247

Cable & Wireless 00 800-2436-2247

Asia Pacific

CountryCarrier Prefix code to dial Toll Free number to dial
Australia Telstra 0011 800-2436-2247

Optus 0011 800-2436-2247
China China Telecom (South) 00 800-2436-2247

China Telecom (North) 00 800-2436-2247
Hong Kong PCCW 001 800-2436-2247
000 8004401369
N/A 0120 958 521
New Zealand TNZI 00 800-2436-2247
N/A 1800 13220094
N/A 800 3211185
South Korea Korea Telecom 001 800-2436-2247

DACOM 002 800-2436-2247
Taiwan Chunghwa Telecom 00 800-2436-2247
Thailand CAT 001 800-2436-2247
Vietnam Viettel N/A 122 80925

Mobifone N/A 121 020029

Vinafone/VNPT N/A 120 11104
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