Meeting your business needs with innovative support services
Blue Planet provides a full range of standard and enhanced support programs to ensure network performance
Ciena’s Blue Planet division provides world-class support and services to help customers fully leverage the power of our software. Our full range of standard support services include 24/7 access to the Blue Planet Support Center and online support tools.
Support for Blue Planet comes bundled with the license to use the software. As long as you have an active Blue Planet software license, you'll have access to a range of support options. We provide around-the-clock, 24 x 7 x 365 support:
24/7 access to Blue Planet online support tools
Access to support personnel 24/7
24/7 access to downloads and software updates
In addition to our standard support services, we also provide enhanced services such as full-featured NOC support to ensure the best possible system and network performance, as well as Software Professional Services to enhance, integrate, or customize your Blue Planet deployment. Our multi-level service offerings allow you to choose the right mix of programs to meet your specific service and support requirements.