Blue Planet Customer Contracts

The Blue Planet Evaluation edition is a single-host version of Blue Planet scaled to be appropriate for developer use.

This Service Description describes the service elements, features, activities, and deliverables related to the Health Check Service for Blue Planet’s Route Optimization and Assurance.

The Blue Planet DevOps Toolkit is a Vagrant-based, self-contained environment for developing and testing Blue Planet resource adapters and service templates.

This Service Description describes the service elements, features, activities, and deliverables related to the Blue Planet Tiered Solution Support Services.

The Parties wish to engage in discussions in which either Party may disclose to the other certain technical and/or business information relating to the Disclosing Party which is non-public, confidential or proprietary in nature.

This Terms of Service, including the related Quote, is a legal agreement governing the terms and conditions under which You purchase the Blue Planet SaaS products

This privacy policy (the Policy) sets out how we, at Blue Planet, collect, use and protect your personal information.

Blue Planet Smart Support Service is a set of multi-technology support services provided on an annual subscription basis.

This Professional Services Agreement, including the related Statement of Work and Quote, as applicable, (collectively the “Agreement”), is a legal agreement between You and Blue Planet.

This End User License Agreement, including the related Quote, as applicable, (collectively the “Agreement”), is a legal agreement between You and Blue Planet.

Licensed Software is supplied to Customer to allow it to test and evaluate the Licensed Software in advance of a purchase decision, and if Customer wishes to purchase the right to use the Licensed Software or any additional Ciena products, it may do...
Read More

This Service Description describes the service elements, features, activities, and deliverables related to the Blue Planet Customer Success Advocate.

The Services Description describes the service elements, features, activities and deliverables related to the Blue Planet SaaS products.

Blue Planet Best Effort Support Service provides subscription-based technical assistance exclusively for customers using end-of-support product releases. This service offers best-effort remote support and troubleshooting to help maintain product...
Read More

Blue Planet Best Effort Solution Support Service provides subscription-based technical assistance for configured solutions built on end-of-support product software releases. This service offers best-effort remote support and troubleshooting to help...
Read More

Blue Planet Premier Solution Support is a support service provided on an annual subscription basis for any Blue Planet led professional services solutions and configurations.

This document governs the access and use of artificial intelligence features and capabilities

Blue Planet Premier Support is a set of multi-technology support services provided on an annual subscription basis.

Blue Planet Co-Dev Cloud Native Solution Service is a support and monitoring service provided on an annual subscription basis for any Blue Planet and customer co-developed configured solutions developed on our Kubernetes (K8S) based Software.

Blue Planet Cloud Native Operations Service is a support and monitoring service provided on an annual subscription basis for our Kubernetes (K8S) based software.

Blue Planet Cloud Native Solution Service is a support and monitoring service provided on an annual subscription basis for any Blue Planet led professional services solutions and configurations developed on our Kubernetes (K8S) Software.

This Service Description describes the service elements, features, activities, and deliverables related to the Rapid Deployment Service for Blue Planet’s Route Optimization and Assurance.

This Service Description describes the service entitlements, deliverables, Ciena assumptions, buyer’s (Buyer’s) responsibilities and exclusions related to the provision of Blue Planet DevOps Toolkit Technical Assistance (Service) offered...
Read More

This is a Professional Services Agreement, including the related services description, covering various services provided by Blue Planet under the fix fee model.

This Service Description describes the service elements, features, activities, and deliverables related to the Blue Planet Instructor-Led Training.

This Security Schedule describes the information security standards that Blue Planet maintains in order to protect Your Data on our SaaS platform.