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Shentel Increases Competitiveness and Enhances Opportunities for Business Growth

To remain a top provider in the increasingly competitive service provider landscape, Shenandoah Telecommunications Company sought a new network management system that could consolidate all of its network alarms and provide an overall view of the status of its end-to-end services. The company’s key objective was to enable its operations staff to improve Mean Time To Repair (MTTR) and ultimately offer the best customer support possible.

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