Resources

Full automation of networks and services is the end game for communications service providers (CSPs) striving to compete and win in the digital marketplace. To get there, most are taking small, incremental steps such as implementing closed control loops and machine learning for specific tasks across the business. But before automation can become pervasive, they must transform slow, siloed, error-prone and inflexible inventory, fulfillment, management and optimization processes into real-time, Agile processes that can cross domains and drive a positive and consistent customer experience. This approach marks the difference between automation for the sake of it and intelligent automation that elevates the business.