Resources

Legacy service assurance limits operators’ ability to fully realize the benefits of network transformation and achieve customer-centric outcomes. Specifically, service assurance has been an underfunded piece of network transformation budgets, resulting in continued dependence on outdated technology. This report explores how prioritizing service assurance opens new avenues of revenue generation with capabilities like AI, automation, and network as a service (NaaS). Further, we discuss how modernizing lets telcos enhance customer proactivity, observability, and control.