Your comprehensive guide to autonomous networks: Streamlining trouble resolution

When we talk about autonomous networks, we often focus on what happens before a service goes live — planning, orchestration, activation — but the true measure of autonomy begins after the service is up and running.

This is the “trouble to resolve” moment — the point where network assurance meets intelligence, and where service providers strive to react to problems quickly or to prevent them altogether.

This is where Blue Planet helps our customers turn complexity into clarity, combining AI-powered assurance and route optimization to deliver proactive, predictive, and ultimately autonomous operations. By automating event correlation, accelerating root cause analysis, and powering closed loop workflows, Blue Planet improves operational efficiency while reducing manual effort and shortening time to resolution for service impacting issues.

Research from an STL Partners report shows that AI driven automation can unlock hundreds of millions of dollars in annual operational value, with nearly 80 percent tied directly to Day 2 activities such as assurance, fault management, and continuous optimization. In real-world deployments, operators using Blue Planet reported:

• Reduced service restoration time from 24 to 3 hours
• 47% faster troubleshooting
• Improved ticket triage times by 40% and annual savings of $1.5M

The challenge: Complexity at scale

Today’s networks are larger, more dynamic, and more distributed than ever before.
Billions of telemetry points stream in from physical, virtual, and cloud domains and a single service disruption can ripple across entire networks, affecting customer experience and brand reputation.

Legacy assurance systems, built for static environments, can’t keep pace. They rely on manual rules and siloed network domains that delay detection and resolution. Operators are left chasing alarms rather than preventing them, increasing operational costs and prolonging downtime.

To meet the demands of this new reality, service providers need more than monitoring tools raising endless trouble tickets. They need an intelligent system that sees, understands, and acts — automatically.

From detection to prediction: Blue Planet Unified Assurance and Analytics

Blue Planet Unified Assurance and Analytics brings together fault, performance, and service quality management into a single, unified platform that spans multi-vendor and multi-domain networks.

At its core, Unified Assurance and Analytics combines real-time observability with AI and automation to streamline every step of the resolution process:

• Observe: Continuously monitor billions of data points from across the network
• Sense: Identify anomalies. correlated events, and degradations before they breach SLAs
• Act: Automatically prioritize, process, and resolve issues through closed-loop automation

Advanced AI pipelines power intelligent root cause analysis (RCA) and service impact correlation, while no-code policies allow network operations teams to automate repetitive MOPs (methods of procedures) that consume so much of their day.

Operators no longer need to consume the time engineers maintaining static rules or scripts. Instead, they can leverage a dynamic knowledge graph that continuously learns from the network, updating as services evolve. The result is an assurance system that adapts to change — and gets smarter with every incident.

Case in point: Swisscom transitions to modern assurance

When Swisscom, Switzerland’s leading ICT company, set out to modernize its assurance operations, it faced a familiar challenge: a legacy service assurance platform that could no longer support the more flexible, dynamic services they planned to deliver to their consumer and enterprise customers.

As its network evolved across access, transport, mobile backhaul, and B2B services, the limits of fragmented, rules-based tools became a clear barrier to progress. Siloed platforms made it difficult to gain end-to-end visibility, correlate issues quickly, or support the closed loop-automation essential for AI-driven, real-time operations. Swisscom needed a unified, cloud-ready assurance approach—one capable of simplifying operations, accelerating troubleshooting, and enabling a more proactive experience for its customers.

Building on the successful deployment of Unified Assurance and Analytics in its data center networks, Swisscom selected Blue Planet’s Unified Assurance and Analytics as its next-generation assurance platform. With Unified Assurance and Analytics Swisscom has accelerated fault correlation, automated event suppression, and reduced time to resolution for service-impacting issues, all while improving SLA performance and delivering a more resilient, AI-ready operational model. 

Swisscom’s success shows what becomes possible when assurance evolves from reactive monitoring to intelligent, unified operations.

Beyond visibility: Route Optimization and Analysis

While Unified Assurance and Analytics ensures performance and SLA compliance, Blue Planet Route Optimization and Analysis takes assurance a step further — transforming network visibility into network foresight.

Route Optimization and Analysis builds a digital twin of the IP and optical network, delivering past, present, and future views of routing behavior.

It enables service providers to:

• Replay events for forensic troubleshooting and root cause validation
• Visualize live routing paths and identify anomalies in real time
• Simulate “what-if” scenarios to test and optimize network changes before deployment

By applying AI-driven analysis and path-aware modeling, Route Optimization and Analysis helps service providers avoid outages, prevent routing loops, and optimize traffic flows across layers.

In one Tier-1 deployment, operators cut SLA payouts by 37% and reduced triage time for VPN issues by 40%, providing measurable proof of how predictive analytics translates into operational resilience.

The power of integration: Unified Assurance and Analytics + Route Optimization and Analysis

Together, Unified Assurance and Analytics and Route Optimization and Analysis form a closed-loop ecosystem that connects service assurance with network optimization. When an anomaly occurs, Unified Assurance and Analytics detects the degradation. Route Optimization and Analysis pinpoints where it’s happening and why. This synergy allows operations teams to shift from reactive troubleshooting to predictive, intent-driven automation.

The combination sets the stage for Agentic AI to accelerate outcomes, where autonomous agents, enabled by Blue Planet AI Studio, interpret intent (“maintain SLA compliance”), analyze live network state (Unified Assurance and Analytics), simulate outcomes (Route Optimization and Analysis), and execute the appropriate corrective action automatically. This isn’t a distant concept — it’s a natural evolution built on foundations we already have in place with our Agentic AI Framework.

The journey toward autonomy

Autonomous networks aren’t built in a single workflow or delivered by a single agent. They evolve through every phase of the lifecycle, from domain specific planning to activation to assurance.

At Blue Planet, we believe the “trouble to resolve” phase defines how fast, and how intelligently, a CSP can adapt and drive efficiency through automation. With Unified Assurance and Analytics and Route Optimization and Analysis working together, CSPs gain not just visibility, but agency, the ability for the network itself to detect, diagnose, and act with precision. This is the path from manual operations to agentic operations—from responding to events, to preventing them altogether.

A new definition of reliability

In the autonomous era, reliability is no longer about avoiding trouble; it’s about resolving it intelligently with minimum effort. By embedding Agentic AI, automation, and analytics at the heart of assurance, Blue Planet enables networks that see, sense, reason and, and act for themselves, continuously improving quality, performance, and customer experience.

In the end, it’s not how the issues occur that define a CSP network, it’s how quickly they are resolved or prevented altogether.

With Blue Planet, “trouble to resolve” becomes an opportunity to accelerate toward autonomous networks.

Explore Blue Planet Unified Assurance and Analytics and Blue Planet Route Optimization and Analytics and reach out when you’re ready for a demo.